Terms & conditions

1. Scope

These general conditions of sale apply to all orders placed on the MOS HIJAB website by customers residing in Morocco. Placing an order implies full acceptance of these conditions.

2. Products, images & prices

Product images are AI-generated illustrations, labelled as such. They are not photographs of the item you will receive: details, colour, fit and length may differ. Styling items shown in the images are not included unless the description says so.

Prices are shown in Moroccan dirhams (MAD). Delivery fees are shown separately before the order is confirmed. The price applied is the one displayed when the order is placed.

3. Orders

After you place an order, our team contacts you to confirm it. MOS HIJAB reserves the right to cancel an order that cannot be confirmed, or in case of an abnormal request or a dispute about a previous order.

4. Payment

Payment is made in cash on delivery, to the courier, upon receipt of the parcel.

5. Delivery

Orders are delivered by our partner Sendit to the address provided, in the cities offered at checkout. The fee for your city is shown before you confirm and is charged once per order. Delivery times are estimates. Please check your parcel in the presence of the courier and report any visible damage immediately.

6. Returns & exchanges

You may exercise your applicable 7-day withdrawal right after delivery, subject to legal exceptions. For a return solely because you changed your mind, you pay the return shipping cost. If an item is incorrect, defective or not as described, your legal consumer rights remain unaffected and this change-of-mind return fee rule does not apply. For exchanges, contact us on WhatsApp with your order number. We will confirm the requested size or colour is available and explain the return arrangements before you send anything.

7. Liability

MOS HIJAB cannot be held liable for delays caused by events beyond its control. Nothing in these conditions limits your rights under Moroccan consumer law.

8. Governing law

These conditions are governed by Moroccan law, including law n° 31-08 on consumer protection. Any dispute that cannot be settled amicably falls under the jurisdiction of the competent Moroccan courts.